See our Design Tools FAQ or use one of the other links below.
Design Tools FAQ
Emergency Support Tel: 888 755-2020
Kitchen & Bath Design Support
General Product Support Request
Microsoft Update / License Activation Issue:
Microsoft Update for 64-bit versions of Windows 7 and Windows Server 2008 R2 (KB2603229) may have affected license status of your Design Tools (standard install) software. If you are locked out of your program, you will need to request a license again since some of the important data required for activation was changed during this update.
All versions purchased prior to March 26, 2012 will need to download a patch to correct a date related error in the security system.
Design Tools Patch 2014 Click on the link & save to your desktop (or somewhere you will be able to find it). When the download is finished it will say “Unknown Publisher” & will ask you “Run” or “Don’t Run”, select “Run” & complete the installation. Below are screenshots walking you through the setup required to complete the installation.